RCA Symphonix : Questions RCA Symphonix : questions Insert title here
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This page answers frequently asked questions about the RCA Symphonix Personal Sound Amplifier, as well as proper use and care, warranty, service, troubleshooting, and general information.

About Symphonix

  • The RPSA10 is a Personal Sound Amplifier. It amplifies speech frequencies while reducing background noise.
  • The RCA Symphonix RPSA10 helps you hear more clearly in certain situations where environmental noise might interfere, such as meetings, restaurant conversations, church, or at the movies.
  • No. The RCA Symphonix RPSA10 is available over-the-counter, without a medical waiver. However, if you feel you're experiencing significant hearing problems or loss, you should seek the advice of a medical or hearing professional.
  • No. The RCA Symphonix RPSA10 does not amplify sounds to dangerous levels.
  • Do not use RCA Symphonix during prolonged exposure to loud noises, like lawnmowers, motorcycles, or heavy industrial machinery.
  • The RCA Symphonix has a built-in rechargeable battery and comes with its own charger. The earpiece can go 15 hours from a single charge and takes 5-7 hours to recharge completely.
  • No. You should seek the advice of a medical or hearing professional. The RCA Symphonix RPSA10 is designed to let you hear higher-frequency sounds, such as speech, more clearly. It has an open-fit design, which allows low frequencies to enter the ear naturally, without amplification.
  • Yes. The RCA Symphonix RPSA10 is designed for use with both cell phones and traditional home phones without feedback or discomfort.
  • No. You should take the earpiece off whenever you're in a wet environment, like swimming, showering, or in very humid environments like a sauna.
  • If you have or think you may have any one of the following symptoms, do not use this product until you have consulted a physician:
    • > History of excessive wax build-up
    • > Pain or discomfort in the ear
    • > Fluid or drainage from the ear within the past 90 days
    • > Ear canal blockage, a lasting ear infection, or a plugged up fullness feeling
    • > Visible deformity of the ear
    • > Sudden, rapidly progressing, or fluctuating hearing loss within the past 90 days
    • > Chronic difficulty hearing
    • > Ringing in only one ear
    • > Hearing loss only in one ear that worsened in the past 90 days
    • > Spells of acute or chronic dizziness

Cleaning and Care

  • To watch a video tutorial showing how to clean your RCA Symphonix earpiece and charger, click here.
  • To get the most from your RCA Symphonix earpiece, you should keep a routine of cleaning its parts. We recommend the following schedule:
    Daily: Clean the earpiece
    Weekly: Clean the tube and dome; clean the microphone and sound inlet
    Every 3-4 months: Replace the dome
    For detailed instructions on cleaning the earpiece, click here. To watch a video tutorial showing how to clean your RCA Symphonix earpiece and charger, click here.
  • We recommend you clean the earpiece daily to keep your RCA Symphonix in top working condition. For detailed instructions on cleaning the earpiece, click here. To watch a video tutorial showing how to clean your RCA Symphonix earpiece and charger, click here.
  • We recommend you clean the tube every week to keep your RCA Symphonix in top working condition. For detailed instructions on cleaning the tube, click here. To watch a video tutorial showing how to clean your RCA Symphonix earpiece and charger, click here.
  • We recommend you clean the dome every week, when you clean the tube, to keep your RCA Symphonix in top working condition. For detailed instructions on cleaning the dome, click here. To watch a video tutorial showing how to clean your RCA Symphonix earpiece and charger, click here.
  • We recommend you clean the microphone and sound inlet every week, when you clean the tube, to keep your RCA Symphonix in top working condition. For detailed instructions on cleaning the microphone and sound inlet, click here. To watch a video tutorial showing how to clean your RCA Symphonix earpiece and charger, click here.
  • We recommend you replace the earpiece dome every 2-3 months to keep your RCA Symphonix in top working condition. To order a new dome, click here. For detailed instructions on replacing the dome, click here. To watch a video tutorial showing how to clean your RCA Symphonix earpiece and charger, click here.
  • RCA Symphonix offers a Tune-Up Service. Our expert technicians will change the battery, tube, and dome, clean the inside and outside, remove any corrosion, and test the unit to make sure it is up to our standards. For more information about this service and how to purchase it, click here.

Getting Started

Getting Started with your RCS Symphonix is easy. For step-by-step instructions and videos, click here.

Warranty and Service

  • The RCA Symphonix RPSA10 has a 6-month limited warranty. For information about the RPSA10 product warranty, click here.
  • RCA Symphonix offers a Tune-Up Service. Our expert technicians will change the battery, tube, and dome, clean the inside and outside, remove any corrosion, and test the unit to make sure it is up to our standards. For more information about this service and how to purchase it, click here.
  • RCA Symphonix offers a variety of accessories and replacement parts for the RPSA10 earpiece and charger. For information about RCA Symphonix accessories and replacement parts and how to purchase them, click here.

Troubleshooting

Most issues that arise with the RCA Symphonix earpiece and charger can be resolved by trying the following common troubleshooting solutions. For a more detailed troubleshooting guide, click here.
  • There is a 2-3 second delay when you first turn the earpiece on before the circuitry is ready. This is normal. For other possible solutions, click here.
  • Try a different volume setting on the earpiece. Press 1 second on the earpiece's volume button until you hear beeps. Two beeps is for volume level 2, three for volume level 3. For other possible solutions, click here.
  • Make sure the tube is snapped onto the earpiece properly and that the dome is fully seated on the end of the tube. For other possible solutions, click here.
  • This means the earpiece's battery needs to be recharged. Place the earpiece in the charger. When the Charging light turns solid green, the earpiece is fully charged. For other possible solutions, click here.
  • Make sure the earpiece is charged. Place the earpiece in the charger. When the Charging light turns solid green, the earpiece is fully charged. For other possible solutions, click here.
  • All rechargeable batteries start to lose their charging capacity gradually after years of use and hundreds of times recharging. This is normal. If you notice your earpiece battery doesn't hold as much charge as it used to, use the RCA Symphonix Tune-Up service, which includes a free battery replacement along with a complete inspection of your earpiece. For more information about the Tune-Up, click here.
  • Use a section of monofilament fishing line (medium- to heavy-gauge) to clean inside the tube. You can also use the tube-cleaning rod that comes with the RCA Symphonix cleaning kit. For more information about the cleaning kit, click here.

What is a Personal Sound Amplifier?

A Personal Sound Amplifier (or PSA, for short) helps you hear more clearly in certain situations where environmental noise might interfere, such as meetings, restaurant conversations, church, or at the movies. You do not need a medical waiver to buy one.

The RCA Symphonix RPSA10 Personal Sound Amplifier is a high-performance PSA. It amplifies speech frequencies while reducing background noise, allowing you to hear the sounds you want more clearly while mitigating the sounds you don't want to hear.